The Lights Community and Sports Centre (The Lights) opened on 26 October 2019 and is now in its third year of operation. A commitment was made to review the centre in its third year of operation with a view to:

• Improving the efficiency, effectiveness, service or programs of the centre and ensure it responds to community needs and aspiration
• Providing an opportunity to change the model of management; and
• Establishing longer-term expectations and indicators of performance.

We engaged the University of SA – CERM PI – to assess the customer and service quality of both the Lights and Lefevre Community and Sports Centres. CERM PI facilitate performance excellence by conducting organisational assessments of facilities and services and are the sole provider of national benchmarking data for public sports and leisure facilities.

Surveys were undertaken by key stakeholders including sporting and community groups using the centre regularly, participants from centre run programs, casual users, and parents amongst others.

A total of 122 people responded to the survey.

The centre received an extremely positive response regarding customer satisfaction with 98% of people recommending the Lights to others and results well above the CERM PI benchmark for resolving problems

The centre was rated high for being presentable, responsive and friendly staff, and best performing attributes included suitable parking, being well maintained and always clean. The centre received a Customer Service Quality Score of 95%.

In comparison with the CERM PI benchmarks The Lights best performing attributes were ‘Improved Skill Level’ and ‘Physical Fitness’, closely followed by ‘Improved Well-being’ and ‘Relaxation’.

53% of customers travel less than 5kms to attend the centre and 74% less than 10kms.

We recently reviewed the management model for both of our community stadiums and at the Council Meeting on 9 August 2022, your comments and feedback were discussed by Council, who decided to continue with an internal management model.

We opened The Lights in late 2019 and it's now in its third year of operation. The comments you made during the consultation process for the review, highlights the important role that both The Lights and Lefevre play in our community.

Thank you to everyone who uses these facilities, as your support plays an important role in the success of each centre. We are very excited to continue working with our community and delivering great programs and services.